We’ve already covered getting started and moving around the website, as well as showing you how to personalise the portal and use its search engine. Now it’s time to get into the nitty-gritty.
Using the business process models
These essential tools are now available for every single product. They’re also interactive, meaning you can drill right down into the supporting documents from within the diagrams themselves.
To find the business process documents you need to click into Products on the Openreach website (after logging in) and choose the process view.
Every product has a business process model for both orders and faults. And each business process page includes a table of contents to the left, enabling you to dive into the exact section you need.
You can also zoom into the diagrams to focus on certain sections within the overall process and click on interactive links to dig a bit deeper into the documents that underpin the diagrams.
Find out more about business process models and how to access and use them
Finding the B2B XML definitions
If you switch from the process view to the technical view while you’re in the Products section of the website you’ll get access to XML definitions for every product.
All XML definitions for each function area within a product are included in a zip file so you can download them to review offline.
Watch a video to see how to access the B2B XML definitions
The customer information zone
We have a comprehensive website, but with over 800 pages it’s not always easy to jump straight to the info that’s needed. So we’ve created the customer information zone to provide a quick and easy way for our customers (and others) to gain access to the latest news and briefings. It also incorporates a range of social media tools – keeping us bang up to date.
Our communications provider customers will benefit from having:
- a single point of reference for news and briefings
- increased levels of accessibility
- links to multimedia content and social media tools
- and less email traffic.
This is not to say that we’re changing everything – the info zone complements rather than replaces our established forms of communication. So briefing-based material will still be found on the website in the usual place, and certain types of emails will still be sent.
What does it contain?
Latest articles and press releases
These sections focus on everything from new product launches to the progression of the superfast broadband roll out.
Recent briefings
The top twenty briefings are presented in date order. Product types are displayed for each briefing so you can easily pinpoint what’s of interest to you. And each briefing can be clicked on and read in full on the Openreach website. A separate RSS feed can be subscribed to just for briefings.
Events calendar
We’ll regularly be posting dates for upcoming roadshows and industry forums on the Events calendar, along with information on Openreach/industry meetings, such as design and collaborate sessions.
We already use a Twitter feed to inform people of the latest places up and down the country that have, or are about to gain, access to superfast fibre broadband, and this facility is now visible on the info zone too.
Video channel
We have our own Openreach-branded channel on YouTube. Our most recent video, or the one we feel is currently most important, is displayed on the info zone, while a link provides easy access to our other videos.
Check out the customer info zone now
