We've just launched the first Openreach Service Pack, which pulls together all of the key performance indicators related to service across our portfolio.
We’re going to update the details every month and the first pack will focus on our performance up to the end of June 2012.
By having all of this information available in one place, we hope the pack will help make it easier for our customers to see how we’re doing in terms of provision and repair.
The pack will cover performance reporting for everything from Copper and Ethernet products to Infrastructure (including Plan and Build). We’ll also analyse the number of service escalations and associated performance.
You can get more information about the new Openreach Service Pack here.
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