Tales of the expected

I had to rewind an episode of supernatural thriller Bedlam recently when a warning, scrawled on the wall, was revealed by an Openreach van pulling away. It stole the show...

I didn’t expect to see it, but I suppose if you want to set your drama in the real world, there has to be an Openreach van – there are plenty of them around!

But the reality is that many people still don’t know who we are and what we do. And if engineers are refused entry because the person at home doesn’t expect an Openreach engineer to visit, it’s frustrating for everyone involved.

To help people understand our role – and hammer home the part CPs play in getting that message out to their customers, we’ve just refreshed our Expect Openreach site. Take a look and find out more about what we can and can’t do...