The buck stops here. Or there. Or wherever you want...

Did you know that you can choose where to put the network termination point (NTP), the place where our network ends and your wiring begins?

In the past we had to stick to the “3 metre rule” which basically meant the NTP was restricted to a maximum of three metres into a property. Of course this didn't suit everybody – and our engineers often took the brunt of this frustration.

So we talked with various industry groups late last year and thrashed out an agreement on flexible demarcation. 

Introduced just before Christmas, this means that people can now decide where they’d like the demarcation point to be in their property (within reason). And the added flexibility has already helped to improve customer satisfaction and reduce complaints.

If you’re a communications provider, you can get the full details on our customer briefing.