With the Easter bank holidays just around the corner, we’re really keen not to lose any momentum in our service and repair improvements.
Through a combination of our winter and spring plans we’ve managed to get our appointment lead times down to four and a half working days, well ahead of our standard commitment.
We put a lot of hard work into getting service levels up, so we’ve come up with a plan for Easter that aims to maintain the recent high standards we’ve set.
Over Easter, the plan is to keep the focus on repair, so the provision appointment books will return to more normal levels, but still well within our stated lead times. And we have a contingency plan in the wings to cope with any surge in demand for repairs.
You can get more details in the customer briefing
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