Before Easter we told you how keen we were not to lose any momentum in our service and repair improvements over the holiday period. With less people and working hours, Easter is a time that often pushes our provision and repair work-stack up considerably. But not this year!
Our investment to stabilise service has really paid off. This is great news for all of us – especially with another Bank Holiday period and extended Jubilee celebrations on the way!
Many of you are also telling us how great the shorter lead times have been for you and your customers. So much so that we’re looking to see if we can find a way to make these available at least on an order by order basis in the future.
In the meantime, rest assured, we’re keeping a close eye on things and our contingency plans are always waiting in the wings – ready to spring into action should they be needed.
More details about our Easter performance can be found in the latest customer briefing.
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