We’re part of BT Group, but when Openreach was set up, we agreed with Ofcom to provide an equal service for all of our communications provider (CP) customers.
That means every CP, no matter how big or small, has access to exactly the same systems, processes, products and services.
Every Openreach engineer also has regular training to help them make the right impression when they visit people’s homes on behalf of our CP customers.
All of this is overseen by the Openreach Business Integrity team, which makes sure everyone in the organisation understands their regulatory obligations and that our processes and systems enable us to comply with them.
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